What should I do if my garage door comes off the tracks?

Don't try to force it closed—you risk serious damage or injury. An off-track door usually means the rollers or tracks have misaligned, often from impact or wear. Call us right away; we'll inspect the tracks, straighten or replace bent sections, and realign the rollers safely. In Orrum's older residential neighborhoods, we see this happen when homeowners bump the door while pulling in. It's fixable, but speed matters to prevent further damage.

What garage door styles work best with homes in Orrum?

Orrum has a nice mix of ranch-style homes and older colonial properties. Ranch homes suit modern steel or aluminum doors with clean lines, while colonial and traditional builds look great with carriage-house or wood-grain composite doors. We help you pick a style that matches your home's character and the local aesthetic. Visit our showroom to see samples installed on similar homes nearby.

Do you work with all garage door opener brands, or do you have a preference?

We service and install LiftMaster, Chamberlain, Genie, and Craftsman openers—the reliable workhorses you'll find throughout Orrum. Each brand has strengths: LiftMaster for heavy-duty performance, Chamberlain for quiet operation, Genie for affordability. We'll recommend the right fit based on your door weight and usage. If you already own one brand, we're happy to work with it or upgrade strategically.

Which garage door material should I choose—steel, aluminum, wood, or composite?

Steel is durable and affordable, handling Orrum's humidity and temperature swings well. Aluminum is lighter and won't rust, good for coastal areas but less insulating. Wood looks beautiful on period homes but needs regular maintenance in our climate. Composite blends appearance with low maintenance and decent insulation. Consider your budget, home style, and how much upkeep you're willing to do. We can walk you through the tradeoffs.

How do I know if my garage door cables need replacing?

Cables typically last 7–10 years depending on use frequency. Watch for fraying, visible gaps, or a door that feels unbalanced when opening. If one cable snaps, the door becomes dangerous and won't operate evenly. Don't wait for both to fail—replace them as a pair. We inspect cables during routine service and will let you know if replacement is coming soon. It's an affordable preventive step that keeps your door safe.

What exactly does your warranty cover?

Our parts warranty typically covers defects in openers, springs, and hardware for 1–5 years depending on the component. Labor on new installations is usually warranted for one year. We always provide written details with your receipt. Wear items like rollers and cables have shorter coverage. For specifics on your situation, call us—we're transparent about what's covered and what isn't, with no surprises.

Can you do same-day emergency repairs if my door breaks overnight?

Yes, we handle same-day emergencies when our schedule allows. Spring breaks and off-track doors are our priority calls. Contact us first thing in the morning, and we'll fit you in that day if possible. Response times depend on how many jobs are ahead of you and the nature of the problem. Weekday mornings give you the best shot; weekend emergencies may take longer. We'll give you an honest timeframe when you call.

My safety sensors are misaligned and the door won't close. What's the fix?

Those sensors prevent the door from closing if something blocks the path—a critical safety feature. Misalignment usually happens from vibration or an accidental bump. The fix is simple: we'll realign the sensors so their beams meet properly, then test the door. If the sensors are older or damaged, replacement is inexpensive. This is a quick fix we can often handle during a service call. Don't bypass sensors—they protect your family.

How do I know if my opener has enough horsepower for my door?

Opener horsepower should match your door's weight. A standard single-car steel door needs ½ hp; heavier insulated or wood doors need ¾ hp or more. Double-car doors almost always need ¾ hp or higher. An undersized opener strains the motor and wears out faster. We weigh your door and recommend the right horsepower for smooth, reliable operation. If you're upgrading your door, tell us—we'll pair it with an opener built to handle it.

About Orrum Garage Doors

Orrum Garage Doors has been serving Orrum, NC for + years.